Mouse Issues for HP ENVY Curved All-in-One - 34-b010

[peachx2]

My mouse stopped working.  I've looked in the user guide and it says:  Wireless keyboard or mouse does not work or is not detected
● Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for resynchronization. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse.

I'm within the 32 feet (2 feet).  Not in suspend mode.  When I turn it on, there is no light to reflect it is on.  Replace the batteries - how?  The on-line user guide shows a similar model mouse, but it is already open.   How do you open it to replace the batteries?  

[The_Fossette]

@peachx2,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c00006821

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!