My Device HP Pavilion All-in-One - 27-xa0080, Camera drivers INOP

[Hag66]

Desktop Software and How To Questions

I am receiving this error code for wanting to use my built-in camera: 0xA00F4244

I have tried the HP assistant as well as Microsoft support. I have tried updating the drivers and resetting but still does not work. Can I get Windows 11 drivers for my camera, please? 

[Gaya1239]

Hi @Hag66, 

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code 0xA00F4244 typically pertains to issues with the camera on your HP Pavilion All-in-One. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

• Restart Your Computer: Sometimes, a simple restart can resolve temporary glitches or conflicts that may be causing the error.
• Check Camera Privacy Settings: Ensure that the camera privacy settings are properly configured and that the camera is not blocked or disabled in your system settings.
• Update Device Drivers: Make sure that your device drivers, especially those related to the camera, are up to date. You can do this through the Device Manager in Windows or by visiting the HP support website for driver updates specific to your model. Software and Drivers for HP Pavilion All-in-One - 27-xa0080
• Scan for Hardware Changes: Open the Device Manager, locate the camera device, and then scan for hardware changes to refresh the device status.
• Check Antivirus/Firewall Settings: Sometimes, security software can interfere with the camera functionality. Check your antivirus or firewall settings to ensure that they are not blocking the camera application.
• Run Hardware Troubleshooter: Windows includes built-in troubleshooters that can help identify and resolve hardware issues. You can access these troubleshooters through the Control Panel or Settings menu.
• Reset Camera App: If you're using a specific camera application and encountering the error, try resetting the app or reinstalling it to see if that resolves the issue.
• Check for Windows Updates: Make sure that your operating system is up to date with the latest updates from Microsoft, as these updates may include fixes for known issues.

Refer to this document: HP Pavilion All-in-One - 27-xa0080

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hag66]

Unfortunately, all these steps did not work. 

Does HP have my model's Camera drivers for Windows 11? 

[Gaya1239]

Hi @Hag66,

Thank you for your reply

Unfortunately, only Windows 10 Software drivers are available.
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hag66]

After examining it closer. I noticed when I lower the camera it seems to work, however, the camera cannot see my face. When I raise it, the error code comes on and the camera does not reflect being loaded. 

-Down; the settings reflect an HP 2.0 MP High Definition Camera

-Up; the OxA00F4244 code and no camera seems loaded

Eric 

[Gaya1239]

Hi @Hag66,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!