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My laptop can't be closed nor opened without half of the screen trim coming off

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HP Laptop Intel Pentium Silver N5000

My computer was purchased about a year ago. Only recently I have been unable to close and open my laptop.  The trim around my screen was pulled off by half of my left plastic hinge, the bottom half. The hinge is in great condition and will even clip back on, but the issue is internally. I don't know how to fix this. I am unable to open or close the lid for because of the broken connection on the left side, my plastic bottom hinge will not move, thus tearing my trim off the lid when I try to open or close.

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HP Support Agent
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Message 2 of 2
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@Rae_M

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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