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11-11-2022 12:12 PM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
This could be a hardware issue with the unit and may require repair.
I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown, enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.
Hope this helps.
Take care and have a good day.
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