@LolyLuna , welcome to the Community.
You should definitely contact the seller for help! If you ordered the computer directly from HP you should contact HP Customer Support.
You should not have to work on a new computer and small things like this can happen.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.


I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!