NVIDIA Geforce GT710

[Magicalswifty]

I've installed a NVIDIA Geforce GT710 into my HP Pavillion 590-p0032 but the system does not recognise the card.  When I go into device manager it doesn't pick it up and ignores my onboard graphics.  I've tried accessing through BIOS, but the BIOS setup on this machine is very limited and does not allow me to access the chipset to disable the onboard graphics.  I've reset the CMOS by removing the battery and restarting but it's still not recognised it.  Anyone have any ideas as to how I can get my system to recognise the card please?  Thanks.

[Paul_Tikkanen]

Hi:

When you install a non-HP video card, you need to go into the BIOS, enable legacy mode and disable secure boot.

See this link for the settings to change...

https://support.hp.com/us-en/document/c03653200/

[Magicalswifty]

Hello Paul,

Thank you very much for your help.  Unfortunately, I've now done as you suggested but it hasn't cleared the problem.  When I put my new card in its still not recognised.  The system devices page still shows Microsoft Basic Display Adaptor against the display adaptor section.  It doesn't show the onboard graphics chipset.  The screen defaults to a very low resolution with no options to improve.  When I try to load the NVIDIA drivers it stops as they can't find the card.  Any more ideas please?

Thanks,

[Magicalswifty]

Hello Paul,

just found another setting....disable security on PCIe x 16.....I’ll try it and let you know🤞🤞

[Magicalswifty]

Nope, didn’t work, I’m stumped!

[Paul_Tikkanen]

You're very welcome.

Sorry that didn't work.

I am stumped too.

First of all with the graphics card installed, the onboard video shouldn't even be enabled.

That's what it indicates regarding the motherboard specs.

https://support.hp.com/sg-en/document/c05991291

For now, I guess you should just remove the card and reinstall on the onboard Intel graphics driver.

https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94923.exe

Hopefully, someone else knows what needs to be done.

I have never come across this issue before.

It seems like a similar thing happened in this discussion but the person was able to at least get the graphics adapter to show up.

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Onboard-video-not-being-disable...

[Magicalswifty]

Thx Paul,

I’ve taken the card out for now,

all the best.👍👍

[wb2001]

@Magicalswifty,

After you had the GT710 displaying a video signal, did you install the GT710 software?

[Magicalswifty]

Hello Wb2001,

 I got a low res video signal through the GT710 but the driver was the Microsoft Basic Display Adaptor so the card still wasn’t recognised.  When I tried to load the drivers the installation stopped because the process stated it could not detect the correct hardware.

cheers,