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Harpua76 Honor Student
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Need help with Diagnostic failure code

HP Envy Desktop 795
Microsoft Windows 10 (64-bit)

I've been having keyboard and mouse lag issues for months. Finally found a YouTube video suggesting I run the HP Diagnostics Tests.

 

Everything passed except for the keyboard, which returned this failure code: 94N0GK-9899AK-GXGJ3F-G1N613.

 

Anyone have any idea what that is - and how to fix it?

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Provost Provost
Provost
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Need help with Diagnostic failure code

Hi:

 

The failure code is:  Keyboard Keypress Failure

 

I would imagine you would need to replace the keyboard to fix that.

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