• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-16-2020 08:14 AM

HP Recommended
Product: Basswood 8399 Motherboard
Operating System: Microsoft Windows 10 (64-bit)

Hello Support Community folks,

 

I am looking for the actual manual for the HP Basswood 8399 motherboard. My particular issue is I need to verify precisely which screw and standoff I need to install an M.2 SSD, but I want the entire manual too.

This page does not have it: https://support.hp.com/us-en/document/c05634309

The page for my PC model series and the specific model do not have it.

https://support.hp.com/us-en/product/hp-pavilion-power-580-100-desktop-pc-series/17142197/manuals

 https://support.hp.com/us-en/product/HP-Pavilion-Power-580-100-Desktop-PC-series/17142197/model/1847... 

These pages claim to have manuals but actually they are just user guides, and nothing specific for the motherboard or for installing an M.2 SSD.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2020 04:31 PM - edited ‎10-16-2020 04:32 PM

HP Recommended

@RonaldDanger , welcome to the forum.

 

The document that you listed is the closest to a full manual that HP provides for the motherboard.  The way to know which stand-off to use for the M.2, SSD, is install it in the socket and use the one at the end of it.  There is nothing else to know.  Here are the other manuals for the computer: https://support.hp.com/us-en/product/hp-pavilion-power-580-100-desktop-pc-series/17142197/manuals

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-16-2020 04:31 PM - edited ‎10-16-2020 04:32 PM

HP Recommended

@RonaldDanger , welcome to the forum.

 

The document that you listed is the closest to a full manual that HP provides for the motherboard.  The way to know which stand-off to use for the M.2, SSD, is install it in the socket and use the one at the end of it.  There is nothing else to know.  Here are the other manuals for the computer: https://support.hp.com/us-en/product/hp-pavilion-power-580-100-desktop-pc-series/17142197/manuals

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎10-16-2020 04:43 PM

HP Recommended

@RonaldDanger 

Stand off and screws sets are universal standard.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.