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‎10-28-2020 09:23 PM

HP Recommended
Product: Pavilion p7-1187c PC
Operating System: Microsoft Windows 10 (32-bit)

I ran hardware diagnostics, all passed. The moniter came up with the picture it's been using along with the time and date. After that I can't use the mouse or keyboard to bring up my password box to log in. Any suggestions on how to get in? The computer came out with Windows 7 originally.

1 REPLY 1

‎11-01-2020 02:55 PM

HP Recommended

@JWC6 Perhaps, you can check with an alternate keyboard and mouse, if you can get it to work in windows, simply 'Go into Device Manager>System Devices and disable Intel Integrated Sensor Solution it should fix the issue after a restart'.

 

This seems to have worked for others! let me know if it works for you.

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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