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HP Recommended
HP Envy Desktop 750-514
Microsoft Windows 10 (64-bit)

I have up graded my home network to 500 gb; however I am only getting 90-95 gb when I do a speed test.  I am hardwired (not wifi).  The PC has a Realtek PCIe GBE Family Controller...from my research I believe this  1000 gb card...please confirm.  If so why is it only functioning at the 100 gb level?  If not can I upgrade by adding a PCI-E Gigabit Network adapter?

3 REPLIES 3
HP Recommended

@JamesIvey , welcome to the forum.

 

Actually, the card is a maximum of 1000 Mb/s (Gigabit).  There are a lot of things that go into how fast your Internet connection will be; the type of connection is only one of them.  My Internet provider uses Fiber-optics (Gigabit 1000 Mb/s).  I live in a retirement community where the Fiber-optics connects to the original copper wire.  I am hardwired, but even with no restrictions on speed from my provider, I can only get 80 to 90 Mb/s down and 30 Mb/s up.  This is fine with me because I am only paying for 50 Mb/s down and 20 Mb/s up.  I am getting a good deal.

 

I suggest that you contact your Internet provider to see if they can give you a good reason for the difference in speed.  They are the experts on their product.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

My speed at my router is 490 Mb/s (paying for 500 Mb/s).  So service provider is not the issue.  Speed at Desktop is 90-95 Mb/s...this feels like the network card is only a 10/100....however everything I read says it is a 10/100/1000?  Not sure what to trouble shoot next.

HP Recommended

@JamesIvey, the only other suggestion that have is, check to assure that the cable you are using is the one for the best speed; Cat 5 or Cat 6.  This is where your provider can help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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