New Graphics Card into "old" HP Pavilion h8-1241

[swnebel]

To make a long story short, I got a new Wacom Cintiq Pro that I am trying to attach/use with my current (old, but still working properly) desktop.

My computer is a HP Pavilion h8-1241 I got in early 2012. It has a 2nd generation Intel Core i7-2600 professor, 12 GB DDR3, with Windows 10 now installed.

Unfortunately my desktop graphics card (an NVIDIA GeForce GTX 550 Ti with 1 GB GDDR5) only has mini-hdmi and DVI out, which as far as I can tell, are both incompatible with my Cintiq (which uses USB-C, 2.0 HDMI, or DisplayPort).

I attempted to update the old card to an XFX Radeon RX 560 (which has DisplayPort and regular HDMI) but could not get any signal to a monitor once the old card was removed and the new one installed (everything worked when I took the new card out and put the old card back in).

I think the simple answer may be that my “old” (from February 2012) computer may not be compatible with this card - but I wanted to see if I could get some information/ help before plunking down for a whole brand new computer.

Should this new card (XFX Radeon RX 560) be compatible, and I am somehow screwing up the install ? Or is my PC “too old” for this “new” graphics card?

Any help/comments/suggestions are appreciated !

~ Scott

[The_Fossette]

@swnebel,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to know whether XFX Radeon RX 560 graphics card is compatible with your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of the graphics card and it uses PCI Express 3.0 x16 slot and your motherboard has a PCI Express x16 slot (Gen 1) and that could be a reason why the graphics card is not working on the computer.

Usually, PCIE 3.0 cards are backwards compatible with the 1.0 and the 2.0 slots, but you won't be able to enjoy the full extent of your new PCIE card. However, as you have mentioned that you have already tried installing the card and it is not working it suggests that the graphics card is not supported on the computer.

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!