• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-09-2019 05:07 AM

HP Recommended
Product: HP Slimline 450-a101nd
Operating System: Microsoft Windows 10 (64-bit)

This motherboard is broken, I assume, because all (!) the USB ports are not functioning anymore, not even in the BIOS !

But which motherboards are also fitting in this desktop, besides the very one that is now installed (AS#812557-001)?

And where can I buy a replacement?
The PC is just almost 4 years old, and it  sucks that this motherboard already broke down!

Can HP provide me with a replacement?2019-11-10 15.14.21.jpg

2 REPLIES 2

‎12-09-2019 05:50 PM

HP Recommended

@Robby70,

Does Device Manager show any Yellow or Red indicators?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎12-10-2019 02:54 AM

HP Recommended

Thanks for your reaction! 

De pc starts in windows, BUT since I cannot use the keyboard or mouse, I cannot do anything.

That's the problem.

Also I cannot enter de BIOS , because the esc key does not work:

"Keyboard failure.... PRESS ESC" (hahaha)...

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.