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‎03-07-2023 10:59 AM

HP Recommended
Product: HP Notebook - 14s-dp0003au
Operating System: Microsoft Windows 11

Hi everyone,

 

unfortunately, my laptop does not perform a startup anymore at all, and haven't been able to identify the issue.


Clues:

1) No noise or reaction to me pressing the on/off button whatsoever
2) The light next to the charging socket burns white while the AC module is plugged in, but turns off after a few seconds while continuously pressing the startup-button for a while.

 

The problem occured suddenly, the battery is quite weak after 3 years of frequent use, however it doesn't seem to be that.

I followed these instructions so far, until the CMOS step.

https://www.hp.com/sg-en/shop/tech-takes/post/how-do-i-fix-a-laptop-that-wont-turn-on

https://support.hp.com/id-en/document/ish_2025983-1502949-16

I tried the unplugging - 15 seconds start-button pressing - plugging-in method. Removed the battery and tried another AC outlet, all to no avail. I haven't changed the CMOS battery, because I haven't located it yet. Should I try this for my device?



Thank you and best regards!

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