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HELP64
Level 1
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Message 1 of 2
146
Flag Post

Notice on screen told me there was a problem with a fan, and if I use it I could cause damage

HP Recommended
All-in-one 24-E014

 

     I WAS TOLD THAT i WOULD NEED A NEW FAN, AND A SCAN TO SEE IF THERE ARE OTHER PROBLEMS.  ANYWHERE FROM$18 TO $250.  i HAVE NO IDEA WHERE TO TAKE IT, OR WHAT TO TRUST.  i AM BARELY COMPUTER LITERATE.  PAID $800 FOR IT NEW AND IT IS ONLY 11/2 YEARS OLD.

1 REPLY 1
old_geekster
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@HELP64 , welcome to the forum.

 

Here are the parts to your computer on HP PartSurfer:  https://partsurfer.hp.com/Search.aspx?searchText=Z5N92AA

 

You can look at the section titled "Fan" for the Part #.  HP no longer furnishes the fan.  Therefore, you will have to find a local computer shop to sell it to you.  It shouldn't cost more than $100 USD.  Also, here is a video that will help you disassemble the computer:

 

 

Once you watch the video you will know if you feel comfortable with replacing the fan.  If you follow the instructions carefully it shouldn't be too difficult.  Make certain to place a static-free heavy cloth on the surface you use to prevent damage to the case of the computer.  When the demonstrator lays the computer down after removing the back you will be able to see the fan in the upper right corner.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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