Number Keys on Envy laptop

[Chris_Edwards41]

Keyboard numbers not working

[Raj_05]

Hi @Chris_Edwards41,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the number keys on your HP ENVY x360 13.3-inch laptop's keyboard aren't working, here are some troubleshooting steps you can try.

Check Num Lock Key: Some keyboards have a Num Lock key that might affect the number keys. Make sure it's turned off if your keyboard uses this feature.

Restart the Laptop: A simple restart can sometimes resolve temporary issues with the keyboard.

Check for Driver Issues:

• Go to Device Manager (right-click the Start menu and select it).
• Expand Keyboards, right-click your keyboard, and select Update driver.
• Choose Search automatically for updated driver software.

Run the Keyboard Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Click on Additional troubleshooters and select Keyboard.
• Run the troubleshooter and follow the on-screen instructions.

Test in Safe Mode:

• Restart your laptop and press F8 (or Shift + F8) before Windows starts to enter Safe Mode.
• Check if the number keys work in Safe Mode. If they do, the issue might be software-related.

External Keyboard Test:

• Connect an external keyboard to your laptop. If the number keys work on the external keyboard, the issue might be with your laptop’s internal keyboard.

Check for Physical Issues: Ensure there are no physical obstructions or debris under the keys. Gently clean the keyboard with compressed air if necessary.

BIOS Update:

• Check if there are any BIOS updates available for your laptop on the HP website. Sometimes updating the BIOS can fix hardware-related issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support