Other than keyboard and mouse, the system will not recognize any usb device.

[Pcallanan47]

System does not recognize any USB device other than keyboard and mouse. I have been through the troubleshooting utility, I have reset the Root Hubs, and of course done all manner of Plug-it-in-and-restart variations.

[Echo_Lake]

@callanan47

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Uninstalling USB Root Hubs forces the system to reinstall the root hubs next time the computer is started. Use the following steps to uninstall USB Root Hubs:

1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

2. In Windows, search for and open Device Manager.

   The Device Manager window opens.

3. Double-click Universal Serial Bus Controllers to expand the list.

   Figure : Universal Serial Bus controllers list in Device Manager window

   

4. Right-click the first USB Root Hub in the list, then select Uninstall.

   Figure : Uninstall selection in the Device Manager window

   

   Click OK to confirm.

5. Continue uninstalling all USB Root Hubs listed.

6. Close Device Manager and restart the computer.

7. If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.

8. Reconnect the USB device that was having problems and test it to see if it works.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Pcallanan47]

Thanks for the reply

No and no. I’ve been through the Troubleshooter solution repeatedly. This problem is not a result of ANY change. It been this way since I got the computer.

I have tried this Root Hub solution several times, and it doesn’t change anything. Device Manager lists only one Root Hub, and it’s a USB 3.0. There are no other Root Hubs, no USB 2.0 Root Hubs, only USB Composite Devices. 

[Echo_Lake]

@Pcallanan47

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.