-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- PC reboots when launching games
Create an account on the HP Community to personalize your profile and ask a question
09-28-2022 12:49 PM
Hello
Recently my PC has started crashing and rebooting everytime I launch games like battlefield or GTA, sometimes i even have to reboot it manually using the power button because the screen goes black and I can't do anything. I've reinstalled the drivers and updated BIOS, and I have even reset the computer once and the problem still persists... I am starting to think it is hardware related.
pc specs; HP OMEN 25L; RTX3070, amd ryzen 5600G, 16gb RAM.
My psu is 500w, and nothing is overclocked.
Datorn har startats om efter felsökningen. Felsökningen var: 0x00000113 (0x0000000000000019, 0x0000000000000002, 0x00000000000010de, 0x0000000000002488).
Here is the DMP, I'm wondering if anyone can help me solve this..
VIDEO_DXGKRNL_FATAL_ERROR (113) The dxgkrnl has detected that a violation has occurred. This resulted in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl is attempting to get enough information into the minidump such that somebody can pinpoint the crash cause. Any other values after parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 0000000000000019, The subtype of the BugCheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000002488
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1452
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 1451
Key : Analysis.Init.CPU.mSec
Value: 406
Key : Analysis.Init.Elapsed.mSec
Value: 11972
Key : Analysis.Memory.CommitPeak.Mb
Value: 106
Key : Bugcheck.Code.DumpHeader
Value: 0x113
Key : Bugcheck.Code.Register
Value: 0x113
Key : DirectX.FatalError.Code
Value: 19
Key : DirectX.FatalError.Desc
Value: UNEXPECTED_DEFERRED_DESTRUCTION
Key : Dump.Attributes.AsUlong
Value: 1008
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
FILE_IN_CAB: 092822-9218-01.dmp DUMP_FILE_ATTRIBUTES: 0x1008 Kernel Generated Triage Dump BUGCHECK_CODE: 113 BUGCHECK_P1: 19 BUGCHECK_P2: 2 BUGCHECK_P3: 10de BUGCHECK_P4: 2488 BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System STACK_TEXT: ffffce0e`7c2bb208 fffff801`7018529a : 00000000`00000113 00000000`00000019 00000000`00000002 00000000`000010de : nt!KeBugCheckEx ffffce0e`7c2bb210 fffff801`7009adb5 : ffffe50d`c9c75117 ffffe50d`c9c75030 ffffe50d`c9c75117 ffffe50d`c9c75117 : watchdog!WdLogSingleEntry5+0x39aa ffffce0e`7c2bb2a0 fffff801`6ff2a6d4 : fffff801`5ea01000 ffffe50d`c9c75117 ffffe50d`c9c75030 00000000`00000000 : dxgkrnl!DpiFdoHandleSurpriseRemoval+0x155 ffffce0e`7c2bb2f0 fffff801`6fee67d9 : ffffe50d`c9c75030 ffffe50d`d378e750 00000000`00000000 ffffb08b`2819cdb0 : dxgkrnl!DpiFdoDispatchPnp+0xd4 ffffce0e`7c2bb390 fffff801`7cc2fff8 : ffffe50d`c9cbb000 ffffce0e`7c2bb519 ffffe50d`c9cbb000 ffffe50d`d5930000 : dxgkrnl!DpiDispatchPnp+0xe9 ffffce0e`7c2bb4b0 ffffe50d`c9cbb000 : ffffce0e`7c2bb519 ffffe50d`c9cbb000 ffffe50d`d5930000 fffff801`7cc2fea9 : nvlddmkm+0xeafff8 ffffce0e`7c2bb4b8 ffffce0e`7c2bb519 : ffffe50d`c9cbb000 ffffe50d`d5930000 fffff801`7cc2fea9 ffffe50d`c9cbb000 : 0xffffe50d`c9cbb000 ffffce0e`7c2bb4c0 ffffe50d`c9cbb000 : ffffe50d`d5930000 fffff801`7cc2fea9 ffffe50d`c9cbb000 00000000`00000000 : 0xffffce0e`7c2bb519 ffffce0e`7c2bb4c8 ffffe50d`d5930000 : fffff801`7cc2fea9 ffffe50d`c9cbb000 00000000`00000000 00000000`00000000 : 0xffffe50d`c9cbb000 ffffce0e`7c2bb4d0 fffff801`7cc2fea9 : ffffe50d`c9cbb000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe50d`d5930000 ffffce0e`7c2bb4d8 ffffe50d`c9cbb000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0xeafea9 ffffce0e`7c2bb4e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe50d`c9cbb000
SYMBOL_NAME: nvlddmkm+eafff8
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: eafff8
FAILURE_BUCKET_ID: 0x113_19_nvlddmkm!unknown_function
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {fb504da1-90a7-64ec-e7aa-d0c04338976f} Followup: MachineOwner ---------
09-29-2022 11:17 AM
Hello
[start]This is an automatic response
in order to avoid writing the same thing each time
Some elements may therefore not apply to you
To be able to answer you effectively, we need some information
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full name with the product number P / N
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb
Give the full version of windows
for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community
Advice for asking the "Very Best Question"
First-Time-Here-Learn-How-to-Post-and-More
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------