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HP Recommended
HP Pavilion x360 Laptop - 14-dh2034nr
Microsoft Windows 10 (64-bit)

The battery will not charge. The computer also does not recognize the battery. It only has 12% left. 

1 REPLY 1
HP Recommended

@jdbenelli,

 

Welcome to our HP User Forum!

 

How old is the battery in your HP Pavilion X360 Laptop - 14-Dh2034nr (2Q219UA)?

 

On average, a laptop battery has a lifespan of between two to four years (give or take a 1,000 full charges/cycles). Chances are -at least in my experience, that if your battery is 3+ years old, you likely need to replace your battery.

 

The part numbers for your battery: L11119-856 or: L11119-855 ("Assembly-battery 3C 41W 3.6A LI HT030").

 

If you need to replace your battery, you can readily purchase a quality replacement for your laptop, such as this example: https://www.amazon.com/HT03XL-L11119-855-15-CS0073CL-15-CS0053CL-15-DA0014DX/dp/B0964TC1LS/ref=sr_1_....

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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