Pavillion 570 P026 will not power on after just shutting itself off. Green LED indicates power.

[twounder]

Pavillion 570 P026 will not power on after just shutting itself off. Green LED indicates power by plug.  Power switch does nothing.

I did trouble shooting as suggested all the way to switching voltage back and forth with plug disconnected.

What to do next?

Thanks in advance.

[The_Fossette]

@twounder,

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c06298595

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[twounder]

Thank you, however you are addressing a laptop with power supply, and I have a desktop.  The troubleshooting steps do not apply.

Can you check model and respond if you have a solution.

Are these models known to have power supply failure issues?

It's about 3 years old (only)!

[The_Fossette]

@twounder,

Yes, looks like the article doesn't address the power issues for desktops.

I recommend you follow step 1 and 2 from the below link and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[twounder]

No these steps are useless which is why I contacted community for support - I tried these steps first after researching myself.

Are these desktops prone to these types of problems?

There is no power - either to the switch, or power unit is bad.  the green indicator light is solid green showing power from the outlet to the power receptacle on the back of the computer.

Can you escalate this to someone who may be able to help?

thanks.

[The_Fossette]

@twounder,

It looks like a hardware issue and I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!