Hello! Have a brand new Pavillion desktop all in one. Power light is on, engine is whirring but screen is blank (not coming on, as opposed to black). Cortona spoke to me the first time I tried to switch it on but hasn’t bothered since. Keyboard light is on. Mouse back light isn’t on all the time but maybe that’s normal (and wouldn’t affect the monitor anyway?). Curry’s support are stumped. Done the restart, Bios etc. HP virtual bots now telling me to take the back off it. That’s beyond my capabilities. Questions:
- there is no WiFi usb adaptor, does it need one for monitor to work? Curry’s seem to think not.
- would a dodgy mouse stop the screen coming on?
- have I done something to the weird osd button at the back and does that do anything that might help me? I’ve pressed it every which way. I think it may be something obvious that I’ve missed. My technical prowess knows no bounds.
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