06-15-2019 07:30 AM
I have a brand new HP PC. I want to connect two monitors so that I can extend my display. I have an adapter which converts a USB port to a Vga monitor port and which worked perfectly fine on my old PC. On the new device the PC crashes when the adapter is plugged in, and I have to do a full system reset. Both old and new pcs ran on Windows 10, so that's not the issue.
06-17-2019 03:34 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Have you updated the system software?
Note: You have to connect both monitors with the same adapter the laptop changes the display to VGA,
Keep me posted for further assistance.
I am an HP Employee