Showing results for 
Search instead for 
Did you mean: 
Richard299 Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Pc crashes when adding second monitor

I have a brand new HP PC. I want to connect two monitors so that I can extend my display. I have an adapter which converts a USB port to a Vga monitor port and which worked perfectly fine on my old PC. On the new device the PC crashes when the adapter is plugged in, and I have to do a full system reset. Both old and new pcs ran on Windows 10, so that's not the issue. 

HP Support Agent
HP Support Agent
9,090 8,911 346 410
Message 2 of 2
Flag Post
HP Recommended

Pc crashes when adding second monitor

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you updated the system software?

Note: You have to connect both monitors with the same adapter the laptop changes the display to VGA,

Keep me posted for further assistance.

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation