Problem with closing the lid of the laptop

[Louis47]

Hi, my laptop is still under factory warrenty and I want to fix my laptops lid. When i close it it doesn't close properly and is still open slightly which on my parents laptop who have the same version theirs closes properly. I hope i can get it fixed

[sandytechy20]

@Louis47 

Welcome to the HP support community.

I understand that you are getting issues with the notebook lid, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers