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Product ID 2HJ25AA#ABA

HP Recommended
HP Envy Desktop
Microsoft Windows 10 (64-bit)

I have the following Failure ID

9U7EJF-8TAA96-9XPGRF-60S903 and Product ID 2HJ25AA#ABA

What is this part and where may I purchase?


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are getting a failure ID and want to know which part is gone bad and where to purchase it.


Don’t worry, I assure you I will try my best to get this sorted.


I checked the failure ID you have shared, and it looks like the hard drive on the computer is gone bad.


I recommend you contact support and they will assist you in ordering the replacement hard drive.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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