Solved: Product name changed after warranty repair - HP Support Community

Mallubaba · ‎05-30-2020

Hello!

Recently, I had brought a hp Spectre 13T, but due to some manufacturing defect, its motherboard stopped working after just 1 month of use. So, I sent it back to hp for repair under warranty. Now, just recently I received my product back, but I cannot understand, the product name of the device is shown as HP Pavilion x360 11 convertible PC, why is this happening? because I can see some minor changes when I open tabs and other application, it is different then it was before. This was not the case when I first used it before sending it for repair, was a different part fit into this laptop? and if yes does it work the same as Hp Spectre 13T part?

Please guide me in this regard.

Prométhée · ‎05-31-2020

Sorry, but you should contact hp to find out more.
For comparison, I can not answer with so little information of models
There are several variations.

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Prométhée · ‎05-30-2020

Hello
sorry, but we can't know exactly what was done here!
You should contact the after-sales service.
In general there must be with the computer, a report of what was done!
you should also check the S / N serial number
by indicating it here, see what is indicated:

https://support.hp.com/us-en

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Mallubaba · ‎05-31-2020

It shows the same serial no, but the product no. is different. I just want to know will both perform exactly the same the spectre 13T x360 and the pavilion 11 x360?

Prométhée · ‎05-31-2020

Sorry, but you should contact hp to find out more.
For comparison, I can not answer with so little information of models
There are several variations.

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jwwagner25 · ‎06-01-2020

your current CPU is the 1065g7 which is proper cpu for the high end spectre 13t current model. It looks like the way they reformatted the system just ended up giving it the wrong name, they probably used some software meant for the pavillion which changed the model name but likely nothing else.

The only other thing you could do is install a program called CPU-Z and post a screenshot of the main page. It gives very detailed system information.

If you don't want to do that I'd still say you should be pretty confident that everything is fine.

Take care,

Jake

Mallubaba · ‎06-01-2020

Ok, if it works the same then no problem. Thanks alot!!

Product name changed after warranty repair

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