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Dechy77
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Message 1 of 2
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Flag Post

RMA / Warranty check fails for EX900

HP Recommended
EX900 M.2
Microsoft Windows 10 (64-bit)

EX900 M.2, not even a year old, having tons of issues with it and the check warranty tool doesn't even recognize the serial or product number.  Incredibly frustrating site to use to just send an email instead of using the pretty horrible virtual agents or thousands of links that just loop around to the same thing.  Someone please point me to where I can get in contact with support to get this SSD RMA'd outside of using their tool.  Thanks

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Dechy77

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Did you purchase the SSD drive directly from HP separately from the Notebook?

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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