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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your PC can be upgraded to 32 GB of installed memory.
Check the list of guaranteed compatible memory listed in the web page at the hyperlink below.
The module that you asked about is in the list of guaranteed compatible memory modules. Don't forget to upgrade in pairs! Remove the original memory to prevent the possibility of undesired results(i.e. failed upgrade).
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HP Recommended
Your PC can be upgraded to 32 GB of installed memory.
Check the list of guaranteed compatible memory listed in the web page at the hyperlink below.
The module that you asked about is in the list of guaranteed compatible memory modules. Don't forget to upgrade in pairs! Remove the original memory to prevent the possibility of undesired results(i.e. failed upgrade).
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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I hope you did not buy one memory module and add it to the one you already had.
Using two identical compatible memory modules is a prescription for a successful upgrade.
If you try one at a time, you should be able to see if one or the other has issues.
The HP PC UEFI Hardware Diagnostics does have a test for memory modules.
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Unfortunately, that is a yes.
That does not always happen, but in your notebook's case it did.
There are probably differences between them in timing, voltage requirement or configuration, so they are not playing well together.
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