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G_Smith1
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Message 1 of 4
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Ram update

HP Recommended
Envy 20-d030
Microsoft Windows 10 (64-bit)

I just installed new RAM - two 8 GB DDR3L-1600 SODIMM cards - in my Envy 20-d030.  I had 6 GB before and according to manual it was upgradable to 16.  The computer now shows  8 GB RAM in total.  What did I do wrong?  Computer or card error?

3 REPLIES 3
banhien
Level 20
Level 20
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Message 2 of 4
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HP Recommended

@G_Smith1 

 

Please use the following tool to see what it sees

 

             https://www.crucial.com/store/systemscanner

 

Regards.

BH
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G_Smith1
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HP Recommended

The scan says I have an open slot.  Only showing the 1 8GB card.

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G_Smith1
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ran the system analyzer, showed open slot.  Opened up computer and reseated cards.  That did the trick.

Thanks for the advice! 

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