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‎09-03-2019 10:57 AM - edited ‎09-03-2019 10:58 AM

HP Recommended
Product: HP Pavilion 595-p0049
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Assistant keeps showing this as an optional update but the installation fails. I am guessing due to the update being for a notebook although my computer is a desktop. I deleted the update several times but it keeps recurring. How can I stop it from coming?

Update: SoftPaq number sp96600 version 10.0.17763.31247

5 people had the same question
5 REPLIES 5

‎09-03-2019 05:22 PM

HP Recommended

@DaveMacD 

 

Please download the following SP and install manually yourself

 

   https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96600.exe

 

Regards.

BH
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‎09-03-2019 05:31 PM

HP Recommended

Thank you for your assistance. I have installed that sp but it didn't say anything about  a success or a fail but hopefully it works.

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‎09-15-2019 05:08 PM

HP Recommended

Finally that same update came back again and still wants to be installed.

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‎10-13-2019 09:34 AM

HP Recommended

@DaveMacD

 

Did you find a solution for this problem?  I am just having it myself.  Thanks

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‎10-13-2019 04:12 PM

HP Recommended

No the update just came back again today for me too. This is absurd.

Is this the only place to get help or assistance?

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