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HP Recommended
Microsoft Windows 11

Please I need solutions.

I just purchased this new hpEnvy laptop about a month ago, I powered it on, it came up but the screen was black without backlight, when I opened it then I discovered that the fan will start immediately I press the power button and then go off in about two seconds later. 

I have done a hard reset several times, removed the memory and so on. Please share solutions with me, or the possible cause of the problem 

1 REPLY 1
HP Recommended

hi

in case or if possible carry out the tests

HP PCs - Testing for Hardware Failures | HP® Customer Support
but no matter the result, in my opinion
your computer is brand new, it does not work, make the warranty work
return to seller, if possible, or contact hp directly

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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