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Stephen_Bullen
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SSD Failure after 15 months

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Pavilion 590
Microsoft Windows 10 (64-bit)

I bought a Pavilion 590-p0074na from the HP Store in November 2019 (so it's a few months out of warranty now, typically). When I turned it on today, I got a blue screen "Boot drive not found". All the diagnostics run fine, but after much digging, I realised it's simply not seeing the 256GB SSD drive that's used for the Windows boot partition and C drive.

Looking inside the case, I see it's got a Western Digital PC SN520 NVMe SSD, if that helps. and I don't see any relevant firmware updates on the HP site.

 

Is there anything I can do to tell the PC that there is an SSD to look for, or otherwise kick it into existence? 

Should I pay up for some extended warranty to get the SSD replaced?

Should I forget about the SSD and just (re)install Windows on the HDD?

Should I just by a new SSD and swap it out?

 

Thanks!

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The_Fossette
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@Stephen_Bullen

 

I reviewed your post and I understand that you are getting boot device not found an error on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01443463

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Stephen_Bullen
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Hi, thanks for the help.

 

I've been through those steps (apart from reinstalling windows!), but no help, I'm afraid. There just doesn't seem to be any sign of the SSD that's installed. E.g. when I run the hard disk check, it only gives me the option to check the HDD, not the SSD too.

 

The problem seems to be that the SSD holds/held the Windows C: drive and boot partition, and nothing sees it any more, hence the "boot device not found" error.

 

When I tried doing the reinstall Windows, the repair option didn't work (because it only saw the HDD, which never had Windows installed on it), and I didn't want to install Windows on the HDD (Data) drive.

 

Is there anything I can do to tell it about the SSD, or has it just gone and I need to get a new one?

 

Thanks

 

Stephen

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The_Fossette
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@Stephen_Bullen

 

Have you tried reseating the SSD? (Remove and reinstall the SSD)

 

Thanks!

The_Fossette
I am an HP Employee

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Stephen_Bullen
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Yes, I tried taking the SSD out and putting it back in, but it still doesn't show up anywhere. I guess the SSD must be toast - but surely that shouldn't happen after only 15 months??

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The_Fossette
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@Stephen_Bullen

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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