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MIKKIA
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Message 1 of 2
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Solved!

Screen black outs frequently on this newly purchased Touch-Screen All-In-One Model:24-DF0014

HP Recommended
Touch-Screen All-In-One - AMD Ryzen 3-Series
Microsoft Windows 10 (64-bit)

Problem Hardware error:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffffad054b2b86b0
Parameter 3: 40010000
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033

 

Problem Hardware error:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffc18227151460
Parameter 2: fffff80454010600
Parameter 3: 0
Parameter 4: 6b0
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys
Server information: 73ada303-7073-483f-bfe6-377d480060ae

1 ACCEPTED SOLUTION

Accepted Solutions
Prométhée
Level 16
Level 16
4,851 4,785 531 2,079
Message 2 of 2
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HP Recommended

Hello
it looks like you have a problem with the video card, or its graphics driver
Update the drivers, if the error message persists you will need to contact your reseller, or hp after sales service.



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





View solution in original post

1 REPLY 1
Prométhée
Level 16
Level 16
4,851 4,785 531 2,079
Message 2 of 2
Flag Post
HP Recommended

Hello
it looks like you have a problem with the video card, or its graphics driver
Update the drivers, if the error message persists you will need to contact your reseller, or hp after sales service.



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





View solution in original post

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