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‎06-06-2025 03:14 AM

HP Recommended

My laptop runs slow how do I sort this 

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1 REPLY 1

‎06-06-2025 05:21 AM

HP Recommended

If the laptop was faster when new and is now a problem, then lets find out why.

Depending on the hardware, that system could be the sign of a failing hard drive.  It could also be due to malware.  To start with the troubleshooting to find this cause, 

To verify the situation, run the Diagnostics routine.

 

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.

Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

Report back with the results. Also need the PC model number.


I'm not an HP employee.
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