• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

HP All in one 577B3AA, 27-CB0052 2022

Question  1: This computer was used by a smoker,  What is best way to remove smoke odour.

Question 2:  How to remove back cover, if need to open to air out smoke odour?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@HP6203 , welcome to the Community.

 


@HP6203 wrote:

HP All in one 577B3AA, 27-CB0052 2022

Question  1: This computer was used by a smoker,  What is best way to remove smoke odour.  This can be difficult due to the number of small components inside of the case.  The best way may be to open the case and let it sit open for awhile.

Question 2:  How to remove back cover, if need to open to air out smoke odour?  Here is a video that may help you open the case: https://www.youtube.com/watch?v=b8etuKeLq5E

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!

 

Thanks


 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

1 REPLY 1
HP Recommended

@HP6203 , welcome to the Community.

 


@HP6203 wrote:

HP All in one 577B3AA, 27-CB0052 2022

Question  1: This computer was used by a smoker,  What is best way to remove smoke odour.  This can be difficult due to the number of small components inside of the case.  The best way may be to open the case and let it sit open for awhile.

Question 2:  How to remove back cover, if need to open to air out smoke odour?  Here is a video that may help you open the case: https://www.youtube.com/watch?v=b8etuKeLq5E

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!

 

Thanks


 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.