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‎11-29-2020 05:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a purchase ongoing(non HP website) for the Omen 25l GT12-0041 that I need help with the particular hardware configuration to complete the transaction.  However, there is no particular mention of the above model on HP website knowledge base when I search.  I am receiving conflicting hardware configuration specifications from the seller regarding the installed RAM on board.  Does anybody have the actual spec sheet for this model, including:  what amount of RAM is installed, what type, and speed?  Why doesn't this model appear on HP's website?  

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2020 07:30 AM

HP Recommended

well as for the ABA number

power on, click ESC on BIOS PAGE,1 , see product #  nnnnnnnnABA#

that tells what was shipped new

but wait,  used PCs or any refurb (dust off guys) might have anything at all istalled or not.

ask for rear photos first.

then demand DDR sizes told, if  not move one  to better greener grass.

and demand NO DOA  rules,  no dead on arrival ,up front.

HP.com tells you to enter your service tag first,  and if you had you will see the new PC load out (called AS BUILT: )

PCs are sold in vast models and sub models and vast options and even different by country.

or  use this. answer all 3 questions or it fails.

 

https://partsurfer.hp.com/

 

 

 

NO warranty answers by me.

View solution in original post

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4 REPLIES 4

‎11-29-2020 07:30 AM

HP Recommended

well as for the ABA number

power on, click ESC on BIOS PAGE,1 , see product #  nnnnnnnnABA#

that tells what was shipped new

but wait,  used PCs or any refurb (dust off guys) might have anything at all istalled or not.

ask for rear photos first.

then demand DDR sizes told, if  not move one  to better greener grass.

and demand NO DOA  rules,  no dead on arrival ,up front.

HP.com tells you to enter your service tag first,  and if you had you will see the new PC load out (called AS BUILT: )

PCs are sold in vast models and sub models and vast options and even different by country.

or  use this. answer all 3 questions or it fails.

 

https://partsurfer.hp.com/

 

 

 

NO warranty answers by me.
Was this reply helpful? Yes No

‎11-29-2020 09:23 AM

HP Recommended

Hello
do you have a link from the site to the product in question?
I only found the OMEN 25L GT12-0040

https://support.hp.com/us-en/product/omen-desktop-pc-25l-gt12-0000i/33492320/document/c06696986

more products :

https://support.hp.com/us-en/product/omen-desktop-pc-25l-gt12-0000i/33492320/product-info

But anyway, even at hp there may be some errors in the specifications
You can always contact the HP store:

https://store.hp.com/us/en/LiveHelpView?catalogId=10051&langId=-1&storeId=10151

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎11-29-2020 02:56 PM

HP Recommended

Hi

Here is the link from Amazon:

https://www.amazon.com/gp/product/B08HR6Z6XG/ref=ox_sc_act_title_5?smid=A2WYSIMDOMKGMW&psc=1

I contacted seller and they replied by basically answering the immediate question I had regarding the conflicting descriptions about installed RAM.  The HP website just doesn't have a clear product spec page about gt12-0041.  There is a gt12-0041ny, but, that spec sheet is in Slovakian and has a different processor than the Amazon listing.  I'm just trying to detective the listing for accuracy on HP and can't seem to replicate the build.  Might be overthinking this...sorry

Thanks

 

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‎11-30-2020 10:58 AM - edited ‎11-30-2020 11:01 AM

HP Recommended

Hello
seems too recent to be referenced.
I can identify the product number, but does not work on the us site.

1K0A4AA
Oddly, a google search indicates this page

https://cpc.ext.hp.com/portal/site/cpc/;jsessionid=B531682C0F3DE82B4F8E9F15D2024058.tomcat6-c1t11482...

 

OMEN 25L Desktop GT12-0041 PC 1K0A4AA

 

but no product page given if you click!

the best seems to be to contact HP as I indicated

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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