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HP Recommended

HP core i5 vPro. System not booting when on keep saying HP PC Hardware Diagnostics UEFI. 

1 REPLY 1
HP Recommended

Identifying your desktop PC as a "HP core i5 vPro"  is unfortunately, not helpful.

 

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2:

Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread. 

 

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a system information section that also has the Product ID 
We need that information, along with the installed Operating System information to help you. 


 

I do suggest plugging in the power adapter and running the system test. 

 

Write down any code or information that the system test provides.

Include it in your next reply to your thread. 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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