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‎03-17-2021 01:01 AM

HP Recommended
Product: TG01-0023w
Operating System: Microsoft Windows 10 (64-bit)

I purchased this computer from VIPOutlet, turned it on and noticed that the fan inside the power supply doesn't spin. The PSU is a 400 W Platinum efficiency power supply. Is this how it's supposed to act?  I had it on for at least 90 minutes and the fan never turned on. The other fan was on.

 

It's still under warranty. Would HP replace it for free?

1 person had the same question
1 REPLY 1

‎03-17-2021 05:36 AM

HP Recommended

To answer the question about the power supply - I have not come across a power supply fan that was on a thermal control, but it might be possible.  All of the ones I see are fan on all the time.  Some might change the speed of the power supply fan when under various load conditions but I would not expect it to be off.

I looked up VIPOutlet to see what that was.  It appears to be a used market PC but they do offer a 90 day warranty for the products they sell.  They also offer a 30 day return policy.  However, since this is a used PC and out of HP warranty, I suggest you contact them for repair or replacement.


I'm not an HP employee.
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