TP01-2060 Not recognizing 32GB

[bkyamo1]

I have 32 GB of memory installed buy only 16GB is recognized by Windows(see last screenshot). Thoughts on a solution?

[Irfan_06]

Hi @bkyamo1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with ram missing on your PC even when it is installed.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Did the 32GB RAM come with the PC or did you add any RAM to the PC now.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[bkyamo1]

Sorry, forgot I had put this out here. 

The product number is 318H7AA#ABA

I installed the 32 GB of ram that is currently in the machine

PC is working fine, it just does not recognize the other 16 GB that are installed

No changes made, the current memory was installed a year ago.  Just now realizing that it wasn't all being recognized.

From HP Support application