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‎07-23-2024 12:42 PM

HP Recommended
Product: HP Pavilion Desktop PC TP01-3000i (4M0K0AV)
Operating System: Microsoft Windows 11

I have tried everything to track down why my computer is randomly powering off.  It is connected to a battery backup system.  I checked the faults and there are none.  I get the exact same message when I look at the event viewer.  The things to try do not seem to help.  Do I have a bad power supply?  If so, where can I get one and what would the model or part number be?

 

Thanks,

 

Dennis

Category:
3 REPLIES 3

‎07-23-2024 12:51 PM

HP Recommended

Hi @drcsue 

 

try connecting the computer without the UPS.

 

and check the CPU temperature, if it exceeds 100 c degrees or 212 F it shuts down automatically.

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‎07-23-2024 02:19 PM

HP Recommended

I will try to power it without UPS.  The temps look ok.  Each core is 43C or a bit lower.

 

Dennis

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‎07-24-2024 08:50 AM

HP Recommended

ok, let us know if it worked without UPS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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