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jokerJaJAJa
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The wiring on my charger is exposed but my warranty ended before I even bought the laptop?

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Pavilion x360 15 convertible laptop

I bought an HP Pavilion x360 15 convertible pc a couple days ago and when I checked the charger I noticed that the wiring was exposed in it. I tried asking the virtual person but it said my warranty ended last year, way before I even bought the laptop. I can't return it to Wal-Mart because they don't take returns right now. So what do I do? I really like this laptop and would hate to have to return it, could I get a replacement charger?

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Dragon-Fur
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Message 2 of 3
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@jokerJaJAJa 

 

The Warranty can be adjusted to when you purchased the computer.

First, try the "Warranty Dispute" (link and information later in this message).

 

 

That said,

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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
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NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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Dragon-Fur

asmita6658
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Message 3 of 3
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Hi @jokerJaJAJa

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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