09-20-2019 03:12 AM
Заменил процессор на максимально возможный: Core i7-2600s (Sandy Bridge) quad core. Комп. не запускается с двумя DDR3. С одной запускается. Причём с базовым процессором: Intel Pentium G640 (Sandy Bridge) Dual Core , два модуля памяти работали. Объясните, в чём проблема.
09-20-2019 08:45 AM
Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
Thank you for your understanding
09-22-2019 09:31 PM
Replaced the processor with the maximum possible: Core i7-2600s (Sandy Bridge) quad core. Computer does not start with two DDR3. On one side. And with the base processor: Intel Pentium G640 (Sandy Bridge) Dual Core , two memory modules worked. Explain the problem.
09-23-2019 06:33 PM
@Александр71 HP does not recommend upgrade/change of the processor and there are no compatible part listing for touchsmart devices, hence the best thing you can do is to talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee