Touchpad and keyboard aren’t working

[NatBQ]

The keyboard and touchpad on my hp spectre x360 convertible don’t work and I’ve tried everything even hard reset 

[erico]

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.

Connect a USB keyboard to your laptop and run the HP PC Hardware Diagnostics test for the keyboard and touchpad.

Have you checked in the Device manager to see if those devices need drivers installed?

It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
Don't forget to post the name of the installed operating system if you haven't already done that.