Trying to update HP

[Armor01]

HP Desktop is slow to boot, and the internet is slow to operate. I go to the HP website and put in the proper SN and HP informs me it is not a valid number. It is listed on the back of the computer and the HP diagnostic tool lists the same SN. So, I cannot move on to update the BIOS and other drivers. Updated to Windows 11

[Nal_NR]

Hi @Armor01,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Armor01]

Computer: 8CG83735KM

MONITOR:  CNC83100GV

came as a box set from Sam's Club

Updated to Windows 11

[Nal_NR]

Hi @Armor01,

Thanks for sharing the product details. 

I Have checked and seems this unit may not compatible as there are no drivers available for Windows 11 currently. 

You may update the Bios using Windows 10. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.