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- Re: Trying to upgrade my CPU - HP 700-214 i5-4440 to i7-4790
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05-15-2021 10:16 PM
Hello,
I recently purchased an i7-4790 CPU for my HP Envy 700-214. According to the HP website, this chip should be compatible with my PC. Unfortunately, when I install the CPU the computer will not boot. The PC will power up, fans will turn on, etc., but the monitor stays blank. I cannot access the BIOS or do anything further at this point.
When I removed the i7 and replaced it with the original i5 processor, everything is operating as expected. I have swapped the chips several times to verify that it was not installer error, and each time the same thing occurs - the PC will not boot with the i7, but boots and works fine with the i5 processor.
I have searched to see if there were any relevant updates for my PC that would cause this issue, but I have come up empty and the PC appears to be completely up to date in all respects. Is there any step that I am missing? My understanding is that this should be fairly "plug and play" and that the PC should autodetect the new processor.
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Accepted Solutions
05-15-2021 11:26 PM
Please try to update BIOS from its support page and try again.
Regards
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05-15-2021 11:26 PM
Please try to update BIOS from its support page and try again.
Regards
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-16-2021 06:18 AM
Thanks for the reply,
When I go to the software and drivers page it is not giving me an option for updating the BIOS. I also tried to see if I could find it through the HP support assistant, but also no luck there...
My current BIOS version is 2.15.1236 from 2014. Is there another way I can search the website for possible BIOS updates?
05-16-2021 08:50 AM
Okay, final update: I got it working with the new i7 chip.
As suggested above, the BIOS update was needed. For anyone looking to update their Envy 700-214 (I guess there can't be that many of us around these days!) the BIOS updates are somewhat "hidden" on the HP website. Since I am running Windows 10, it was not giving me the latest BIOS update as an option to download. I had to look under the Windows 8.1 operating system for my machine in order to see available updates.
Once I updated the system and changed CPU's, I was still getting a no boot situation. My final hail mary attempt was to reset the CMOS. I didn't have high hopes for this, but ultimately after removing the battery and waiting 5-10 minutes, I reinstalled the battery and reconnected my power cables, and the system booted.
Thanks for the help, and hopefully this helps someone else out down the road!
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