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‎06-21-2020 07:17 AM

HP Recommended
Product: HP Pavilion 23-b022a AIO
Operating System: Microsoft Windows 7 (64-bit)

I've downgrded to Windows 7 64 bit and the driver from the HP website for the USB 3.0 won't install and gives me the message that my system does not meet the minimum requirements.

 

Can anyone please point me in the right direction on this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2020 07:36 AM

HP Recommended

Hi:

 

Install the W7 x64 chipset driver directly from AMD, which will install the USB 3 controller for you.

 

Restart the PC after installing the driver.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870

View solution in original post

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4 REPLIES 4

‎06-21-2020 07:36 AM

HP Recommended

Hi:

 

Install the W7 x64 chipset driver directly from AMD, which will install the USB 3 controller for you.

 

Restart the PC after installing the driver.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870

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‎06-21-2020 08:34 AM

HP Recommended

Hi Paul,

 

Thank you for that I downloaded the drivers and installed them.  The device manager shows that the USB is working but he ports don't detect a device when I plug it in.

 

Have I missed something?

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‎06-21-2020 08:53 AM

HP Recommended

Please disregard my last response. I uninstalled then re-installed the drivers and now it all works great.

 

Thanks again for your help, Paul.  You are a legend.

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‎06-21-2020 09:24 AM

HP Recommended

You're very welcome.

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