cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
143
Flag Post

USB Diagnostics Failure

HP Recommended
HP ProDesk 400 G1 MT
Microsoft Windows 7 (64-bit)

I'm getting a failure ID of RU0K31-00098L-WPQD61-8D7303 when testing USB ports, but I don't see a reference to that ID. What does it mean?

1 REPLY 1
Highlighted
Level 12
11,043 11,017 577 1,673
Message 2 of 2
Flag Post
HP Recommended

Enter that code at: 

http://hpwtyweb.external.hp.com/wtyweb/home.aspx

I would have pasted the results, but it includes unique identifying information for your computer.

 

Unfortunately, the results are not helpful.  Sigh.

 

Try detaching as many USB devices as possible (webcam? scanner? printer? memory-stick? external disk-drive?) and then rerun the test.

 

-----------
Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

Caution: clicking the Flag Post hyperlink might get me permanently banned from this forum.

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation