Create an account on the HP Community to personalize your profile and ask a question
05-06-2021 06:15 PM
None of my USB ports will recognize any peripheral devices. It will charge a phone, but not ask me for files. It will not recognize a mouse (have tried several that are working fine on any other computer). Same with the keyboard. When I trigger the automatic repair boot, I cannot get past the repair page that asks for a restart or advanced because I cannot "click" on either choice. I cannot unlock Windows as it is pin protected. I do NOT have the ability to enter ANY information into the computer to access any setting. Is this a brick now? or any other ideas? I only have USB ports, a VGA port, DVI port, and one ethernet port. NO hdmi or PS/2 port for the mouse.
05-08-2021 01:20 AM
I think that the only way to "unbrick" your computer is to replace the motherboard.
Is the original HP Warranty for the computer still valid? If so, contact HP to get it repaired.
Hopefully, the disk-drive can be physically removed, to let you copy all your personal files.
When you power-on your computer, does pressing some key get you into the "setup" screen? F1? F2? F12? Enter? Tab? Delete? In that mode, does your keyboard work, before loading Windows?
05-08-2021 02:20 PM
None of the keys will respond in any way. I wish there was a way to confirm it was the motherboard or not. I am assuming that financially it would not make sense to replace the motherboard as opposed to getting a new desktop. It's not a very expensive desktop. My son built his own desktop So there's hope that I can maybe have him copy the drive so I can at least get the information off of this desktop. It is also of course out of warranty.
05-10-2021 08:43 PM
> I am assuming that financially it would not make sense to replace the motherboard as opposed to getting a new desktop.
Probably true. HP keeps extra motherboards in their warehouse, for customers who "absolutely need" to replace a motherboard. Think about the computers in hospitals that control medical devices, such as a PET scanner. The hardware and software are certified to operate the scanner; one does not "willy-nilly" change the hardware nor the software, and then run the scanner on a patient. Warehousing costs money, and it is reflected in what HP charges for the "spare".
05-11-2021 01:45 AM - edited 05-11-2021 01:47 AM
When you plug in a keyboard, and restart the computer does the number lock light come on?
Have you tried booting with it with a keyboard plugged into the back USB2 sockets ( the ones underneath the Ethernet socket ) ? and do you see a bios screen?
I very much doubt that its the motherboard since there is separate ( Multiple) controllers for USB.