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‎04-25-2021 08:19 AM

HP Recommended
Product: Pavilllion all in one
Operating System: Microsoft Windows 10 (64-bit)

3 of 4 usb ports on back of screen have stopped working.  Keep getting usb power surge message.  Now these ports no longer show in device manager.  Is there a way to repair?

1 REPLY 1

‎05-15-2021 12:51 AM

HP Recommended

You may have plugged a defective USB device into a USB port, causing a "short circuit", which caused too much power to be sent to all the USB ports. 

 

Replace the motherboard, or purchase and install an "add-in" PCI-E adapter that adds USB ports.

 

 

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