USED COMPUTER

[LUCKETT]

I TRIED TO CHANGE MY NAME FOR FACEBOOK AND I FOUND OUT THAT HP SOLD ME A USED MODERM AT BEST BUY IN MARCH 11 2021 AND I'M ASKING FOR A NEW MODERM NOT A USED ONE..HOW CAN I TAKE CARE OF THIS SITUATION I'M IN

[Dragon-Fur]

@LUCKETT 

Welcome to the HP User Community.

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@LUCKETT wrote:

I TRIED TO CHANGE MY NAME FOR FACEBOOK AND I FOUND OUT THAT HP SOLD ME A USED MODERM AT BEST BUY IN MARCH 11 2021 AND I'M ASKING FOR A NEW MODERM NOT A USED ONE..HOW CAN I TAKE CARE OF THIS SITUATION I'M IN

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Not sure the definition of "moderm" .

If you purchased a device at Best Buy, then Best Buy sold you the device.

Contact the store customer service where you purchased the computer / device.

Check, too, what you purchased.

For example,

Was the box sealed "new from factory" or was the device resold by Best Buy as "open box".

Can you prove what you purchased this many months later?

What?

Some stores do take in returns from one customer and then re-sell the product to another customer.

Store policy dictates what that merchant will do.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"