Unable to Start a warranty claim. HP does NOT recognize Serial #on my SSD

[klystron2]

I have an HP SSD model EX920 1TB with 5YR warranty. It is extremely slow to read or write now. It makes the system lag when it needs to access the drive. (couple hundred KB/s both read and write) Windows shows the SSD at 100% utilization for extended periods of time. If I try to install a new program, it take forever!

I wanted to start a Warranty claim, but when I enter the serial # into the website, It said it doesn't recognize it.

I am at a loss as to how to proceed now.

How do I start the Warranty Claim?

Thanks

[Irfan_06]

Hi @klystron2,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the HP SSD and may need a replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support