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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Unspecified USB devices

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04-06-2020 09:13 AM
I have two USB-3 Western Digital external hard drives and an Epson XP-7100 all-in-one connected via USB-2.
Under Devices and Printers, all three show up as "Unspecified Devices"
Also, in the "This PC" window, unused USB ports are showing up with a laptop icon labeled USB drive.
All the devices work fine and show up in Device Manager correctly. It's just annoying.
Running Windows 10 Pro on HP Pavilion h8-1360t desktop. This PC shipped with Windows 7 Pro. All upgrades (Windows 8, 8.1, and 10) have gone smoothly until now.
This all started after the first upgrade to Windows version 1909
04-11-2020 02:52 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Select Start, then type device manager in the Search box, and then select Device Manager.
- Expand Universal Serial Bus controllers. Press and hold (or right-click) a device and select Uninstall. ...
- Once complete, restart your computer. Your USB controllers will automatically install.
Note: disconnect all USB connected devices from the computer before uniting the steps.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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